Shipping Policy



Processing Time

 

All orders require 1–2 business days for processing before shipment.

Orders placed on weekends or public holidays will be processed on the next business day.

 

 

shipping destinations 

We currently ship to:

  • Europe (EU & non-EU), United Kingdom 
  • GCC Countries: UAE, Saudi Arabia, Kuwait, Qatar, Bahrain
  • United States
  • Palestinian (

    available to all areas within the IL postal zone)

  • Canada
  • Australia & New Zealand
  • Thailand
  • Japan

If your country is not supported, this will appear at checkout.


Delivery Times

Estimated delivery times:

  • Europe: 6–12 business days
  • GCC & Asia: 8–12 business days
  • USA, Canada, Australia, New Zealand: 8–14 business days

These timeframes may vary due to:

  • Customs processing
  • Public or national holidays
  • Carrier delays


Taxes & Customs

All taxes and customs duties are prepaid.

Customers do not pay anything upon delivery, regardless of the destination country.

 

Tracking Information

Once your order is shipped, you will receive an email with your tracking number.

Tracking may take 48 - 72 hours to update.


Unclaimed or Returned Orders

If the order:


  • Is not collected from the pickup point within the carrier’s deadline,
    or
  • Is refused at delivery,
    or
  • Is returned due to non-collection,


the customer will be responsible for the original shipping fee and must cover the reshipping cost if they want the parcel shipped again.


Incorrect Address

Please ensure that your address is entered correctly.

We are not responsible for delays or lost parcels caused by incorrect address details.

If a parcel is returned due to an incorrect address, the customer must pay the reshipping fee.


Contact Us

For questions related to shipping or your order:

📩 info@laviejad.com